At Axis Air Group, Inc., we'd like to help you resolve
a purchase problem as quickly and easily as possible. Provided you
meet the terms and conditions listed below, you may make an exchange
or return. Please note that not all items are covered by our returns
policy. We suggest you read the complete returns policy before you
make your purchase.
- Shipping charges are non-refundable.
- Axis Air Group, Inc. will replace defective
materials and correct shipping errors if notified within 30 days
from invoice date.
- All exchanges and returns require a
Return Merchandise Authorization (RMA) number. Exchanges and
credits cannot be processed without one.
- An RMA must be requested within 30 days
of the original invoice date. Thereafter, all sales are final.
- The returned package must be received
within 10 business days of the RMA issue date.
- All products are sold with their
respective manufacture's warranties and return policies. Please
note that warranty periods and services vary by manufacturer and
- When returning products, we strongly
recommend the use of a carrier that can track packages. You also
assume responsibility for shipping charges and insuring the
- All items must be returned in "as new"
condition in the original packaging and have all accessories,
blank warranty cards, and user's manuals.
- Please note all return conditions
listed below, as applicable to your return.
At times, Axis Air Group, Inc. will offer specially
priced items that have been discontinued by the manufacturer. These
items, clearly marked as discontinued, are not eligible for return
Returns on clearance items are
accepted within 30 days of the invoice date if the product is
damaged or deemed defective. An RMA must be obtained in order for a
clearance return to be accepted and processed.
Requesting A Product Return
You can choose any of these
- Send you request via email to
Please include your invoice number.
- Your may contact our Customer Service
Toll Free 888-458-1322,
9:00 am - 5:00 pm (CST) Monday - Friday
After Receiving Your Return
Merchandise Authorization (RMA) Number
- Write your RMA number legibly on the
- Return the entire package to
Axis Air Group, Inc.
Attn: Returns Center (RMA Number _______)
290 Industrial Drive., Suite B
P.O. Box 129
Hampshire, IL 60140 USA
Crediting Your Account
Credit will be issued promptly after receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice.
Shipping and handling fees are non-refundable. Please note that your
financial institution may take up to 10 additional days from the
date we issue the credit to post it your actual account. Questions
regarding this should be directed to your financial institution.
When returning an item paid for by check or money order, a refund
check will be mailed to you within 10 business days from the time we
receive your return.
When exchanging an item, you will be
sent a replacement item and new tracking number once Axis Air Group,
receives, approves and processes the returned item.